Return Policy
Sometimes, no matter how well we've packed it, somebody decides to
put a forklift through it. Sometimes, it turns out that you've gotten
the wrong item. We understand. We're happy to make things right. Please
help us make it easier by following our return policy.
RETURN FOR DAMAGE IN SHIPPING
All orders are handled and packaged to ensure their safe and sound
arrival. If your package is received with obvious external damage,
please refuse shipment unopened citing damage. This will ensure
immediate replacement of your order or refund. If, upon opening your
package, you find the contents damaged, please keep all of the original
packaging and notify us immediately via email ( sales@anseladams.com ) and
telephone (888) 361-7622 or (209) 372-4413.
RETURN FOR WRONG ITEM OR AN ITEM YOU DO NOT WISH TO KEEP
If you decide that your purchase simply isn't right, you may return the
item within 14 days of receipt. The Ansel Adams Gallery will issue
refunds or store credit for goods returned (LESS SHIPPING) in the original packaging AND if received in sale-able
condition. Please contact us in advance for Return Merchandise Authorization (RMA) and please return the
item with care using the original packing when shipping. Poorly
re-packed items may result in a refused refund.
CONTACT INFORMATION FOR RETURNS The Ansel Adams Gallery sales@anseladams.com - please contact us for return address Tel.
888-361-7622
; Fax
209-372-4714 International
209-372-4413. E-mail: sales@anseladams.com
Please be sure to have the following
information at hand:
- order number
- item description
- shipping addressee
name.
Also, please provide a copy of your receipt and a note referring
to any communication you have had with us included in the return
shipment.
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