Customer Service

Customer Service / Online Sales / Questions

Yosemite National Park

Frequently Asked Questions

1. Do you have a catalog?

2. What is the difference between a reproduction and a photograph?

3. What if I placed a duplicate order?

4. What if I forgot my login name or password?

5. Is my personal information secure?

6. Do you ship internationally?

7. Can I cancel or change my order after it has been placed?

8. Where is my order?

9. Do you offer corporate or wholesale discounts?

10. Can I use images from this site for other purposes?

11. Who do I contact if I am interested in attending a workshop?

12. I would like to return or exchange something, what should I do?

1. Do you have a catalog?
Our website is our only catalog, it is a virtual listing of our extensive selection of merchandise. At this time, we do not offer a printed catalog.
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2. What is the difference between a reproduction and a photograph?
We offer original photographs as well as reproductions. The difference is simple, an original photograph is a photograph printed by the artist. With digital processes, originals are not handcrafted but are approved and signed by the artist. A reproduction is a second or further generation from the original photograph. A reproduction can be photographic (an example is the Best Studio Edition) or ink-based, such as a poster, lithograph, card, or calendar.
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3. What if I placed a duplicate order?
If you feel you have placed a duplicate order , please contact or Customer Service toll free at 1-888-361-7622 or via e-mail at sales@anseladams.com and we will be happy to assist you.
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4. What if I forgot my password?
If you have forgotten your password please e-mail us at sales@anseladams.com with the e-mail address associated with your account and we will be happy to send you your information.
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5. Is my personal information secure?
Yes, at Anseladams.com we use the latest security technology, which uses data encryption, server authentication, and message integrity. We are registered with VeriSign Inc. to assure our customers that we are a valid, legal and trusted company. We will never give out any of your information and use it only for order related matters.

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6. Do you ship internationally?
Yes, we do. Please review our Shipping Information page for further details.
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7. Can I cancel or change my order after it has been placed?
Yes. To cancel or change your order please have your order number available and contact our customer service toll free at 1-888-361-7622 or e-mail sales@anseladams.com .
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8. Where is my order?
You can check the status of your order at anytime by logging into your account. Orders are usually shipped in 1 to 2 business days. Framed orders usually take 3 business days, framed posters 10 business days. Once your order is shipped the tracking number will be sent to you via e-mail and will also be available by logging into your account. You may log in to your account to access the tracking number.
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9. Do you offer corporate or wholesale discounts?
We offer a discount on select items ordered in quantity. Please contact us at sales@anseladams.com for further details. We do not offer discounts to other galleries on fine prints.
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10. Can I use images from this site for other purposes?
Please contact the Ansel Adams Publishing Right Trust for any information regarding this matter. You may e-mail them at ansel@adamstrust.com , or call them at (415) 381-9445.
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11. Who do I contact if I am interested in attending a workshop?
Please contact our workshop director, Sara Bateman, for any questions regarding workshops. She can be reached by e-mail at workshops@anseladams.com or by phone at 888-361-7622. If you know which workshop you would like to attend or would like to pay your balance, you may do so on-line.
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12. I would like to return or exchange something, what should I do?
Please have you order number ready and e-mail us at sales@anseladams.com or call us at 888-361-7622 to let us know what you would like to do. Unless items were damaged in shipping, you are responsible for shipping items back to us. Please package your item(s) carefully, using the original packaging if possible. For returns: Once your item is received in good condition, a refund will be processed in 1 - 3 business days. For exchanges: Once we receive the item(s) for exchange, the new order will go out in 1 - 2 business days.
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